Terms of service

The website www.mafiartes.pt is owned and operated by Traços Dispersos, Lda, tax identification number 518344495, with its registered office at Rua Manuel Castelão nº1, 1º Esq, 2640-447 Mafra, Portugal, hereinafter referred to as "MafiArtes".

These Terms and Conditions (the "Terms") govern the use of the MafiArtes website (the "Website") by its users (the "User") and regulate the relationship between the User and our brand ("we", "us", or "our").

Please read these Terms carefully, as they affect your rights and obligations under applicable law.

By ordering any of our products or services, the User agrees to be bound by these Terms.

You should print a copy of these Terms for future reference.

If you have any questions regarding these Terms, please contact us.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorise us to transmit data (including updated information) in order to obtain information from third parties, including but not limited to debit and credit card numbers or credit reports, for the purposes of verifying your identity, validating your payment card, obtaining initial credit authorisation, and authorising individual transactions.

2. Amendments

We reserve the right to:

• Update these Terms from time to time. It is your responsibility to review such changes. Any amendments will apply to your use of the Website once notification has been published on the Website. If you do not agree with the revised Terms, you should stop using the Website. Continued use of the Website following the effective date of any changes constitutes acceptance of the revised Terms.

• Modify or withdraw, temporarily or permanently, the Website or any content contained therein without prior notice. You acknowledge that we shall not be liable for any modification, suspension, or withdrawal of the Website or its content.

• Disable any user identification code or password, whether chosen by you or assigned by us, at any time if, in our opinion, you have failed to comply with any provision of these Terms.

3. Registration

By using this Website, you warrant that:

• You are legally capable of entering into binding contracts;
• The personal information you provide during registration is true, accurate, current, and complete in all respects;
• You are not impersonating any other person or entity.

You agree to notify us immediately of any changes to your personal information by email or telephone.

4. Privacy Policy

All personal information provided by you will be treated as confidential and processed in accordance with our Privacy Policy.

By using the Website, you consent to such processing and warrant that all information provided is accurate.

When making a purchase through the Website, you may be required to provide personal details such as your name, email address, billing address, delivery address, credit card details, or other payment information.

We undertake to store and process this information in compliance with all applicable legal requirements in Portugal and the European Union.

5. Protecting Your Security

To help ensure that your debit, credit, or prepaid card is not being used without your consent, we may validate the name, address, and other personal information provided during the ordering process against relevant third-party databases.

We take online fraud seriously. As a result, you may be contacted to provide additional security verification information, and we request your cooperation in this regard.

Fraudulent transactions will not be tolerated, and any attempt at fraud may be reported to the relevant authorities.

By accepting these Terms, you consent to such verification procedures. During these checks, your personal information may be disclosed to registered credit reference agencies, which may keep a record of the enquiry. This is solely for identity verification purposes.

We do not carry out credit scoring or creditworthiness assessments, and your credit rating will not be affected.

All information provided by you will be handled securely and in accordance with applicable law.

6. Compliance

This Website may only be used for lawful purposes and in a lawful manner.

You agree to comply with all applicable laws, regulations, and requirements relating to the Website and your use of it.

You agree not to:

• Upload or transmit through the Website any computer viruses, trojans, worms, logic bombs, or any other material designed to interfere with, damage, or disrupt the normal operation of any computer system;

• Upload or transmit any defamatory, offensive, obscene, or otherwise unlawful material;

• Attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, computer, or database connected to the Website;

• Conduct any denial-of-service ("DoS") attack against the Website.

Any breach of these provisions may be reported to the relevant authorities, and we will cooperate fully by disclosing your identity where legally required.

In the event of such a breach, your right to use the Website will cease immediately.

We shall not be liable for any loss or damage caused by a denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, software, data, or other proprietary material as a result of using the Website or downloading content from it.

7. Third-Party Links

For the convenience of our customers, the Website may contain links to other websites or resources that are beyond our control.

We do not review, endorse, or accept responsibility for the content, privacy practices, or availability of such external websites.

We shall not be liable for any loss, damage, or offence caused, or alleged to have been caused, by the use of or reliance upon any advertising, content, products, services, or other materials available on or through such external websites or resources.

8. Orders

All orders are subject to acceptance and availability.

Should any ordered products be unavailable, the User will be notified by email (or by another contact method if no email address has been provided) and may choose either to wait until the product becomes available or to cancel the order.

Any order placed by the User shall be treated as an offer to purchase our products or services. We reserve the right to refuse any such offer at our sole discretion.

The User acknowledges that the automated order confirmation does not constitute acceptance of the order. A contract between us and the User will only be formed when:

(i) payment for the order has been successfully received; and/or

(ii) the products have been dispatched or the services have commenced, whichever occurs later, at which time an email confirming dispatch ("Dispatch Confirmation") will be sent.

The contract shall relate only to the products or services whose dispatch has been confirmed in the Dispatch Confirmation.

We take all reasonable care to ensure that order and payment details remain secure. However, in the absence of negligence on our part, we shall not be liable for any loss suffered as a result of unauthorised access by a third party to information provided by the User when accessing or ordering through the Website.

Products sold through the Website are intended for end consumers only and are not for resale or distribution. We reserve the right to cancel orders and suspend accounts where we reasonably believe that products are being purchased in breach of this provision.

MafiArtes currently offers delivery to the customer's address as its delivery method. Shipping costs are displayed during checkout, and the User assumes responsibility for the products once they have been delivered to the address provided in the order.

We shall not be liable where an incorrect delivery address is supplied or where the User fails to collect the products from the designated delivery address.

However, the risk of loss or damage to the products shall only pass to the User upon delivery to the specified delivery address.

The shipping times, costs, and delivery conditions are set out in our Shipping and Delivery Policy.

9. Right of Return, Exchange and Cancellation

As provided by applicable law, MafiArtes accepts returns and exchanges of products, with the exception of personalised items, provided that they have not been used and remain in the same condition in which they were originally supplied.

Requests for returns or exchanges must be submitted clearly and unequivocally via:

• Email: geral@mafiartes.pt; or
• The contact form available on the Website;

within a maximum period of 14 days from the date of receipt of the order.

Upon receipt of the returned product(s), a thorough inspection will be carried out. The return or exchange will only be accepted if the following conditions are met:

a) The product(s) show no signs of use or handling;

b) The product(s) retain their original characteristics and all labels and tags remain intact;

c) The product(s) are complete and returned together with all materials originally supplied with the order.

Any return or exchange request must include the order number and, where applicable, evidence of the defect or non-conformity.

Refunds will be processed using the original payment method used for the purchase within a maximum period of 14 business days, unless otherwise agreed with the customer.

Shipping costs are non-refundable and remain the responsibility of the customer.

Where a return results from a defective product or any other lack of conformity, MafiArtes will bear the costs of the original shipping charges as well as any costs associated with the return or exchange process.

If a returned product does not meet the eligibility requirements described above, the customer will be informed that the request has been rejected. The item(s) will then be returned to the address provided in the original order, and all associated costs will be borne by the customer.

10. Prices and Payment

All prices displayed on the Website include VAT at the applicable legal rate.

Prices are correct at the time of publication. However, we reserve the right to change prices at any time without prior notice, except where such changes affect orders for which a Dispatch Confirmation has already been issued.

In the unlikely event that a pricing error is identified before we accept an order, we shall not be obliged to supply the products at the incorrect price displayed.

If a pricing error is discovered, the User will be informed as soon as possible and given the option either to proceed with the order at the correct price or to cancel it.

If the User chooses to cancel and payment has already been made (provided the goods have not yet been dispatched), a full refund will be issued.

The User confirms that payment will be made using one of the payment methods made available by MafiArtes, including:

• Multibanco
• MB WAY
• Credit Card
• Google Pay
• Apple Pay
• PayPal

We reserve the right to await payment for up to 24 hours. If payment is unsuccessful, the User will be notified via the email address provided.

Should the User not wish us to attempt to process payment again, the order should be cancelled before further processing takes place.

Promotional codes may only be used in accordance with the specific terms and conditions under which they were issued. These terms may include eligibility requirements, minimum order values, maximum discounts, and other restrictions.

We reserve the right to reject or cancel any order that does not comply with the applicable promotional code conditions, even where payment has already been authorised.

In the event of any inconsistency between these Terms and the terms governing a promotional code, the promotional code terms shall prevail.

Copies of promotional code terms and conditions may be requested via email or telephone.

11. Intellectual Property

All content contained on the Website is protected by copyright, trademarks, database rights, and other intellectual property rights.

The User acknowledges that all material and content made available through the Website shall remain our property or that of our licensors.

You may:

• Browse and display Website content on a computer screen;
• Store content electronically on a local storage device;
• Print one copy of content for personal, non-commercial use;

provided that all copyright notices and proprietary notices remain intact.

You may not otherwise reproduce, modify, copy, distribute, publish, transmit, display, perform, create derivative works from, or commercially exploit any content from the Website without our prior written consent.

12. Limitation of Liability

Supply of Products and Services

If we fail to comply with these Terms, we shall only be liable for losses suffered by the User that are a foreseeable consequence of our breach.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory obligations that cannot legally be excluded;
• Defective products under applicable consumer protection laws;
• Deliberate breaches of these Terms;
• Any matter for which liability cannot legally be excluded or limited.

Use of the Website

The Website is provided on an "as is" and "as available" basis without any representations, warranties, or guarantees, whether express or implied.

The User acknowledges that we cannot guarantee the security or privacy of the Website or of information transmitted through it.

While we endeavour to ensure that the information published on the Website is accurate, reliable, and up to date, we do not guarantee that it is free from errors or omissions.

To the fullest extent permitted by law, we disclaim liability for:

• Incompatibility of the Website with the User's equipment, software, or telecommunications systems;
• Technical problems, errors, interruptions, or inaccuracies;
• Failure of the Website to meet the User's requirements.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of anticipated savings, loss of data, loss of privacy, or loss of goodwill arising from or related to the use of the Website.

13. Severability

If any provision of these Terms is found to be unlawful, invalid, or otherwise unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of any remaining provisions.

14. Waiver

No waiver by us of any breach of these Terms shall be considered a waiver of any preceding or subsequent breach.

Any failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

15. Entire Agreement

These Terms constitute the entire agreement between MafiArtes and the User regarding the use of the Website and supersede any previous agreements, understandings, or arrangements relating to the same subject matter.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Portuguese courts.

17. Reviews and User Content

By submitting a review, comment, testimonial, or any other content, the User grants MafiArtes a non-exclusive, royalty-free, worldwide right to:

• Publish;
• Translate;
• Adapt;
• Reproduce;
• Distribute;
• Display; and
• Otherwise use such content

through any media or communication channel associated with MafiArtes.

The User also grants MafiArtes the right to use the name provided in connection with such content if we choose to do so.

The User agrees to waive any right to be identified as the author of such content and any right to object to its publication, adaptation, or use by MafiArtes, to the extent permitted by applicable law.

Use of Artificial Intelligence

At MafiArtes, we use Artificial Intelligence tools to present our products realistically through virtual models and visual representations.

We do so in order to provide a better visual experience for unique and handcrafted pieces, while maintaining our commitment that the representation of each item remains faithful to the original product.

Last updated: June 4, 2025