Legal notice

Dear Customer,

To support you in exercising your right to file a complaint with an official, independent, and impartial entity, and in accordance with Law No. 144/2015 of 8 September, we have compiled the following information to assist you in this process.

If you are not satisfied with the solution provided by our company regarding a dispute, you may contact one of the Alternative Dispute Resolution (ADR) entities listed below:

1. CNIACC – National Centre for Consumer Conflict Information and Arbitration
Tel.: +351 213 847 484
E-mail: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Tel.: +351 289 823 135
E-mail: cimaal@mail.telepac.pt

3. CACCDC – Consumer Conflict Arbitration Centre of the Coimbra District
Tel.: +351 239 821 690 / 289
E-mail: geral@centrodearbitragemdecoimbra.com

4. CACCL – Lisbon Consumer Conflict Arbitration Centre
Tel.: +351 218 807 000 / +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP – Consumer Information and Arbitration Centre of Porto
Tel.: +351 225 508 349 / +351 225 029 791
E-mail: cicap@mail.telepac.pt

6. TRIAVE – Consumer Conflict Arbitration Centre of Vale do Ave / Arbitration Tribunal
Tel.: +351 253 422 410
E-mail: triave@gmail.com

7. CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal)
Tel.: +351 253 617 604
E-mail: geral@ciab.pt

8. CACC – Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal, Portugal
E-mail: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Insurance Information, Mediation and Ombudsman Centre
Website: www.cimpas.pt

Alternatively, you may consult the Portuguese Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.